- Published: Tuesday, November 08, 2022 07:21
By Jon Bergman and Lonnie Sanders III, CIOPS Associates
You may not have realized it, but we are just weeks away from the annual celebration known as the “Festival of Enormous Changes at the Last Minute”! While you are contemplating how you plan to mark this exhilarating occasion, we’d like to point out something that should be obvious. When it comes to the Change Management aspect of IT Service Management (ITSM), your end users are never going to see “enormous changes at the last minute” as a cause for celebration.
Although change is never easy, if you want to make IT changes easier for your end users, the best approach is to establish a regular cadence for change. Here are some of the things that we have seen are most helpful in this area…