Getting the ITSM Basics in Place, Part 1: Incident Management
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- Published: Wednesday, July 21, 2021 15:34
By Ed Caufield, Distinguished Alumni and
Lonnie Sanders III, Associate
Pop quiz: What’s the most important reason to put IT Service Management (ITSM) in place? Because you want to…
A. Transform your organization from a reactive operational team to a proactive customer-focused team
B. Start using repeatable processes to deliver services more efficiently to your end users
C. Create visibility and transparency for both end users and IT services leadership
D. Uncover hidden problems
E. Increase customer satisfaction
Answer: Any of the above! These are all key benefits of ITSM. Which one is “most important” depends entirely on your organization’s needs and goals.
Read more: Getting the ITSM Basics in Place, Part 1: Incident Management